At Coral Servicios de Alimentación S.A., we reaffirm our commitment to customer satisfaction by supplying products and services that comply with the highest standards of food safety, quality, and safety, ensuring compliance with legal and regulatory requirements, as well as those established by our interested parties.

We promote a positive food safety and quality culture based on shared responsibility, commitment, and the active participation of all our employees. We recognize that every person within the organization plays an essential role in preventing risks, complying with established controls, and continuously improving our processes.

We strengthen this culture through effective communication, ongoing education, training, and awareness, employee participation, and periodic assessment of the maturity level of our food safety and quality culture, as well as through the measurement of the performance of our Integrated Management System, ensuring the supply of safe food to our customers.

Likewise, we conduct our operations under the principles of safety, sustainability, and corporate responsibility, promoting safe working conditions for our employees, contractors, and suppliers, as well as practices aimed at protecting the environment and ensuring the efficient use of resources.

Our Commitments:

• Comply with applicable legal and regulatory provisions and other applicable requirements related to food safety, quality, safety, and the environment.
• Ensure the preparation and supply of safe food through the implementation of good manufacturing practices, effective operational controls, and compliance with established procedures.
• Strengthen the food safety and quality culture through communication, training, participation, and awareness among our employees, promoting the timely identification and reporting of conditions that may affect the food safety, quality, or safety of our products and services.
• Manage and ensure the quality of products and services by establishing applicable quality requirements, criteria, and parameters, as well as measurable objectives and indicators, and by carrying out their monitoring, analysis, and periodic evaluation to ensure compliance with customer and interested party requirements, prevent deviations, and promote the continuous improvement of process performance.
• Conduct our activities in a safe environment, protecting the health and integrity of our employees, contractors, suppliers, customers, and the community in general.
• Implement responsible practices that contribute to minimizing environmental impacts and promoting the efficient use of resources.
• Efficiently manage financial and operational resources, ensuring business sustainability and continuity.
• The organization is committed to establishing mechanisms that help reduce loss and waste within the organization and throughout the related supply chain.

This policy applies to all operations of Coral Servicios de Alimentación S.A. nationwide and constitutes the framework of reference for the establishment, implementation, monitoring, measurement, and continuous improvement of the objectives of the Integrated Management System, including objectives related to food safety, quality, food safety and quality culture, process performance, and customer satisfaction, in accordance with the applicable principles and requirements of FSSC 22000.

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Jesús Magaña Montes

Operations Director